AI Hustle: News on Open AI, ChatGPT, Midjourney, NVIDIA, Anthropic, Open Source LLMs: Salesforce's AI-Infused Slack: A Treasure Trove of Powerful Features!
Jaeden Schafer & Jamie McCauley 10/6/23 - Episode Page - 12m - PDF Transcript
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To get notified when we launch and be one of the first to build on the platform, you
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So the big news here is that Slack, which is of course a messaging platform owned by Salesforce,
is adding new AI functionalities and workflow features to enhance productivity and make
collaboration easier for its enterprise users.
So I think this follows like a month after the platform's redesigned user interface
received some mixed reactions from its global user base.
This is news to me personally, I didn't even know they did a redesign, I use it all the
time.
Did I not update it?
I don't know.
I have a downloaded app.
Anyways, I think the latest features were announced ahead of Salesforce's annual dream
force conference and include Slack AI, which is essentially this is a list capability and
an improved workflow builder.
So let's talk about Slack's evolving mission and all of this.
So according to Rob Seaman, who is the Senior Vice President of Enterprise Products at Slack,
the platform has evolved from being just a channel based messaging platform to a quote
intelligent productivity platform.
And the development really focuses on three key areas.
So number one is collaboration, which is, you know, the core function that Slack is widely
known for, right?
Messaging your colleagues on there, it's just a message place.
Number two is knowledge.
So they're really focusing on kind of positioning Slack as an essential knowledge repository
within a company.
This is interesting, right?
The reason I think like collaboration, of course, that's our business knowledge.
The reason I think this is interesting is knowledge is also another word in my opinion
for data.
So you know, they're positioning Slack as an essential knowledge repository, right?
Like you need Slack.
This is where all your company's info is.
If you want to find something about like what's going on in your company, you can find it
in your Slack.
They really want to make sure you're using Slack for everything, putting all your data
in there.
And then they have all of this really powerful data, which can be like used to train models
internally or externally or whatever.
There's a lot of things that pretty much the value in AI nowadays is in the data.
And so they're making sure that you put all of your quote, unquote knowledge, but really
all of your data in there.
So it's the most useful with AI.
The third thing that Slack wants to start focusing on is automation.
So really enabling users to automate tasks to improve productivity.
That is what every software in the entire galaxy alleges or aspires, maybe not alleges,
aspires to do.
So great, whatever, automation, improve productivity, cool.
In any case, not all new features, I think are going to be available immediately according
to the company.
So let's talk about Slack AI, which is, you know, and some of the first wave of features
that are going to be rolling out here.
So earlier this year, Salesforce promised new features powered by their proprietary
language models.
Now Slack AI is rolling out its first batch.
And these are the first three things that we're going to see.
Number one is channel recaps.
So AI generated summaries of channels for quick updates.
If you want to just get a quick update of what's going on in the channel.
This I feel like is a lot more useful for big corporations, have a ton of people messaging
in there.
It's kind of funny because I see, yeah, I see this where it's like, you jump in a channel
and there's like so much that has gone on since you were last there.
You're like, oh my gosh, I looked, I checked in like four hours ago.
How did like 100 messages that sent, but I don't want to scroll through all 100 messages.
So channel recaps very useful.
Number two is thread summaries.
So summaries of individual threads to quickly get up to speed.
Again, same problem with channel recaps.
Someone's going to start a thread and then they're like put like a hundred messages in
there.
And it's just like, you know, it's a lot to read.
I'm sorry that happened to you or congratulations.
You know, it's you got to read the whole thing to find out what's going on.
The third one is search answers.
So natural language search within Slack for rapid responses.
I think this is great.
I tend to think everyone should have better search responses.
I kind of hate it when like, like, I feel like the way I
search for things on software is so specific.
It's like, I can still remember like a specific email that has a core piece of information
in it.
And I like have to try to remember like a keyword that I would have like said within
that email, right?
Like taxes, 20, 20, like one or something random.
And then I could like find that email and I'm like, oh, yeah, here's like this important
document or thing that I need.
So it's kind of funny.
Anyways, I think that a better search, search using AI is a big way that AI is going to get
integrated into everything.
It's amazing.
It's just like being able to say, Hey, can you find me my email or my document or my
message about like, when I was talking about X, Y and Z at like some time around this time,
that is so much better than like having to go to Gmail and like try to like search by
date and like throw in like the right keyword.
Like I just, it's so, it's so ridiculous.
Honestly, sometimes I'll send myself an email with an important document and like all it
is is in a doc, a document attached and the, and the subject line is just like a keyword.
I know I'm going to try, I'll like remember to search in the future.
Like it's just ridiculous.
It's ridiculous.
We have to do that.
This AI searching so much better where you could just search for and find exactly what
you're looking for with natural language.
That's great.
So I think a lot of these features aim to improve users experience with a more streamlined
kind of approaches.
This whole thing, especially those who are re-entering a discussion after being away.
Also imagine, right, like you're on maternity leave or paternity leave, you're out of the
office on vacation for two weeks, you get back and you're like, what the heck happened
in this thread?
That's a great thing.
So I think the AI generated summaries and highlights and value by letting users cut
straight to important information without having to go through an entire conversation
history, which like conversations have the thing, like have this like phenomenon where
like, I say something, you say something, I say something, we're like discussing, we're
figuring something out.
By the end of the conversation, we come to like the consensus.
Of course, at that point, maybe it should have been like a quick call instead of like a
message thread or like a conversation on Slack.
But sometimes it is what it is and people are away and trying to get in between meetings.
So like, I get it.
You got to do what you got to do.
But it is really frustrating.
I imagine for people coming back like two weeks in and trying to figure out like a hundred
messages where it's like, all you need to know is like the outcome of the conversation.
You don't need to know like all the information as to what we debated about why this or that
or not this or that and like where it ended up just like give me a summary of the overall.
So anyways, the big thing that I think Slack is trying to do here is kind of building trust
and transparency.
So Seaman emphasized that one of the best features of channel recap is the display of
the source along with the highlights, right?
So it's not just going to give you like, here's the highlights of what you missed.
It's going to give you the source and you'll be able to click to the exact messages.
So you're not like worried, you're, you know, misinterpreting something.
If you are, you can click on exactly where the highlight came from.
And that kind of brings interest and transparency into the whole user experience.
I think the feature allows users to cross verify the information by clicking through to the source.
And yeah, you're not left wondering, like, is this actually what happened?
Or is this just what the AI is giving me?
And I don't want to read a hundred messages to find out.
So this is a very easy way to verify the facts.
The new search answers feature integrates generative AI into Slack search functionality,
offering summarized answers to natural language queries.
However, this doesn't replicate, like replace the existing search features,
but it kind of complements it, displaying summaries on top of the regular search results.
They didn't just like completely overhaul the search results.
They've just added an extra little thing on top that is hopefully going to make your life
a little bit easier.
So when it comes to security and compliance slacks, AI features are hosted within the
company's own virtual private cloud, ensuring data security.
Siemens stated that these AI capabilities will offer the same level of security and
compliance that customers expect from Slack with no data sent to or used by third parties.
And then talking about, you know, some more features.
They have lists and updated workflow builders.
Number one is lists.
So this new feature integrates work management capabilities,
allowing users to track projects from initiation to completion.
Very useful.
The second one is updated workflow builder, which essentially enables teams to create
automations without coding.
It includes an automation hub with built-in templates and allows integrations
with tools like Google, Asana, GRS, and other things.
This is something great about Slack, because we've got a lot of integrations that work great.
So talking and looking forward to kind of the future, what their plans are here,
I think Slack, AI, the work management features are kind of set to be piloted this winter
and are going to likely roll out in 2024.
Meanwhile, the improved workflow builder is already available to users.
Siemens hinted that this is just the beginning for Slack's AI functionalities,
as the company is also exploring additional use cases and features
that might be introduced later.
But I think, you know, Slack obviously is kind of continuing to innovate.
They're aiming to transform themselves into an all-encompassing platform
for enterprise productivity.
And I think the new features focused on AI and improved workflows
are designed to make life easier for the modern enterprise,
promising and efficient and secure user experience.
So definitely something I will personally be testing out in the next little bit.
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Machine-generated transcript that may contain inaccuracies.
In this episode, we unveil the exciting announcement from Salesforce as they introduce an AI-enhanced version of Slack, packed with a plethora of game-changing features. Explore how this integration is set to revolutionize communication and collaboration within businesses, offering unmatched productivity and efficiency. Join us for an enlightening discussion on the future of AI-driven workplace solutions and the transformative potential of Salesforce's innovation.
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